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Pay via Phone (844) 210-8259
Online Electrical Service Application
About Us
Outages
(435) 654-2913
Contact Us
(435) 654-1581
CustomerServiceSupport@heberpower.com
 
Frequently Asked Questions

Here are some Frequently Asked Questions, call 435-654-1581 for more answers.

Q - Why is my bill so high?
A - An unusually higher bill is usually attributed to one of the following:
● Vehicle engine block warmer
● Failing electric water heater
● Roof heat tape
● Portable electrical space heaters
● Hot tub
● Heating water to keep it from freezing

Q - What is the Service Fee on my monthly billing?
A - The monthly Service Fee represents all expenses unrelated to direct power purchasing. For example: billing expenses, metering expenses, general line maintenance; administration expenses.

Q - I just bought/rented a house. How do I put the electricity into my name?
A - An Electrical Service Application must be submitted. The application can be submitted electronically at Electrical Service Application or filled out at the HL&P Business Office located at 31 South 100 West, Heber City.

Q - How do I schedule a trench inspection?
A - Call our 24 hr dispatch center at 435-654-2913 to schedule a trench inspection.

Q - What payment methods do you accept?
A - Heber Light & Power accepts all major credit cards, checks and cash.

Q - Do you charge for credit card payments?
A - No. Heber Light & Power does not charge for this service.

Q - Can I get a printout of my annual usage?
A - Yes. Four years of payment and usage history is available. Call 435.654.1581 for this information. It can be emailed, faxed or mailed by the US Postal service.

Q - Can I pay my Heber Light & Power bill online?
A - Yes. Use our Smarthub login in here or at www.heberpower.com. Payments can also be made by credit card or check via Smarthub.

Q - Can I set up my Heber Light & Power account to pay automatically each month?
A - Yes. Use our Smarthub login in here to set up auto pay options.
    Heber Light & Power
    The Company's mission is to be a leader in the Public Power Industry by safely providing reasonable rates and reliable energy with an emphasis on environmental responsibility, transparency, and a commitment to values and community while maintaining a highly skilled and motivated workforce.
      Proud Recipient of the
RP3 Safety Award
Heber Light & Power
31 South 100 West
Heber, UT 84032
Office (435) 654-1581
Outages (435) 654-2913