For questions regarding your account, contact us at 435-654-1581
To report an outage, use our Outage Reporting Form or contact our dispatch center at 435-654-2913
To report issues fill out the form below
Reporting Issues
Avian Protection Request
Please report any of the following:
- A dead or injured bird near a power pole or power line.
- A bird(s) building a nest on a power pole.
- Any other instance where you feel a bird or power equipment may be in danger.
HL&P takes proactive measures to minimize avian interactions with power lines and utility infrastructure. Bird electrocutions are mitigated through framing structures with sufficient clearance and by insulating or isolating energized or grounded contacts.
Tree Trimming Request:
Report if you notice any of the following:
- Any tree limb growing within 10 feet of a power line.
- Any branches or vegetation resting on power lines.
Do not attempt to trim trees near power lines!
Street Light Repair Request:
Report if you see:
- A street light that is burnt out or blinking on and off.
- A damaged street light that may still be working but is broken.
HL&P does not own any street lights. We have agreements with the cities, county, and some Home Owner Associations to maintain them. We do not treat street light issues as emergencies. We schedule maintenance as needed and appreciate customer reports of street light issues.
Issue Reporting Form
Department Contacts
General Manager
- Jason Norlen
- Phone: 435.654.2913
- jnorlen@heberpower.com
General Counsel
- Adam Long
- Phone: 435.654.2913
- along@heberpower.com
Chief Financial Officer
- Bart Miller
- Phone: 435.657.6420
- bmiller@heberpower.com
Distribution Manager
- Riley Wright
- Phone: 435.657.6423
- rwright@heberpower.com
Substation Manager
- Jake Parcell
- Phone: 435.654.2913
- jparcell@heberpower.com
Energy Resource Manager
- Emily Brandt
- Phone: 435.657.6437
- ebrandt@heberpower.com
Human Resource Manager
- Karly Schindler
- Phone: 435.657.6432
- kschindler@heberpower.com
Customer Service
- Phone: 435.654.1581
- customerservicesupport@heberpower.com
Dispatch Center
- Phone: 435.654.2913
- dispatch@heberpower.com
FAQs
An unusually higher bill is usually attributed to one of the following:
● Vehicle engine block warmer
● Failing electric water heater
● Roof heat tape
● Portable electrical space heaters
● Hot tub
● Heating water to keep it from freezing
The monthly Service Fee represents all expenses unrelated to direct power purchasing. For example: billing expenses, metering expenses, general line maintenance; administration expenses.
An Electrical Service Application must be submitted. The application can be submitted electronically at Electrical Service Application or filled out at the HL&P Business Office located at 31 South 100 West, Heber City.
Call our 24 hr dispatch center at 435-654-2913 to schedule a trench inspection.
Heber Light & Power accepts all major credit cards, checks and cash.
No. Heber Light & Power does not charge for this service.
Yes. Four years of payment and usage history is available.
You can access this information in our SmartHub Portal.
You can also call 435.654.1581 for this information. It can be emailed, faxed or mailed by the US Postal service.
Yes. You can do so on our SmartHub Portal.
Yes. Use our SmartHub Portal to set up auto pay options.