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Account Questions

For questions regarding your 
account, contact us at 435-654-1581

Customer Service FAQ

Power Outages

To report an outage, contact our
dispatch center at  435-654-2913

Dispatch Center

Reporting Issues

To report issues fill out the form below

Report an Issue

Reporting Issues

Avian Protection Request

Please report any of the following:

  1. A dead or injured bird near a power pole or power line.
  2. A bird(s) building a nest on a power pole.
  3. Any other instance where you feel a bird or power equipment may be in danger.

HL&P takes proactive measures to minimize avian interactions with power lines and utility infrastructure. Bird electrocutions are mitigated through framing structures with sufficient clearance and by insulating or isolating energized or grounded contacts. 

Tree Trimming Request:

Tree Trimming Information

Report if you notice any of the following:

1.  Any tree limb growing within 10 feet of a power line.

2.   Any branches or vegetation resting on power lines.     

Do not attempt to trim trees near power lines!  

Street Light Repair Request:

Report if you see:

  1.  A street light that is burnt out or blinking on and off.
  2. A damaged street light that may still be working but is broken.


HL&P does not own any street lights. We have agreements with the cities, county, and some Home Owner Associations to maintain them. We do not treat street light issues as emergencies. We schedule maintenance as needed and appreciate customer reports of street light issues. 

Reporting Form

* Required Field - This form will not be submitted unless all required fields are populated.

Department Contacts

General Manager

General Counsel

Chief Financial Officer

Distribution Manager

Substation Manager

Energy Resource Manager

Human Resource Manager

Customer Service

Dispatch Center

Customer Service Frequently Asked Questions

An unusually higher bill is usually attributed to one of the following:

● Vehicle engine block warmer
● Failing electric water heater
● Roof heat tape
● Portable electrical space heaters
● Hot tub
● Heating water to keep it from freezing

The monthly Service Fee represents all expenses unrelated to direct power purchasing. For example: billing expenses, metering expenses, general line maintenance; administration expenses.

An Electrical Service Application must be submitted. The application can be submitted electronically at Electrical Service Application or filled out at the HL&P Business Office located at 31 South 100 West, Heber City.

Call our 24 hr dispatch center at 435-654-2913 to schedule a trench inspection.

Heber Light & Power accepts all major credit cards, checks and cash.

No. Heber Light & Power does not charge for this service.

Yes. Four years of payment and usage history is available. Call 435.654.1581 for this information. It can be emailed, faxed or mailed by the US Postal service.

 Yes. Use our Smarthub login in here or at www.heberpower.com. Payments can also be made by credit card or check via Smarthub.

Yes. Use our Smarthub login in here to set up auto pay options.

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Office:

31 South 100 West
Heber City, UT 84032

Phone:

Office: (435) 654-1581
Outages: (435) 654-2913

Copyright 2019 Heber Light & Power

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Commercial Electric Service Application Form

* Indicates a Required Field *
If you are moving out of the Heber Light & Power Service area you must contact the
business office at 435-654-1581. 

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Thank You

If yes, please provide your previous address.

Customer Information:

Please supply a minimum of two (2) vaid forms of identification:

Residence Information:

Mailing Address - (If different than Service Address):

Responsible Party

Please supply a minimum of two (2) vaid forms of identification:
If Renting the following information is required:

Agreement Information:

 

Residential Electric Service Application Form

* Indicates a Required Field *
If you are moving out of the Heber Light & Power Service area you must contact the
business office at 435-654-1581. 

Safari is not supported for form submissions. Please use Chrome, Firefox or Edge browsers.

Thank You

If yes, please provide your previous address.

Customer Information:

Please supply a minimum of two (2) vaid forms of identification:
Employer Information:

Residence Information:

Mailing Address - (If different than Service Address):

Applicant's Spouse/Roommate Information:

Please supply a minimum of two (2) vaid forms of identification:

Agreement Information:

 
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Company Information

Construction

Residential

Safety & Education

Customer Support

Commercial

Customer Green Energy Programs

Energy Savings